Lee Becker

Lee leads the team of executive advisors at Medallia. Prior to this role, he served as Chief of Staff for the Veterans Experience Office of the U.S. Department of Veterans Affairs (VA).

November 24, 2020

Customer Experience

VA Customer Experience: A Blueprint for Success

With VA trust scores continuing to rise, the agency has released a new report sharing…

March 31, 2020

Customer Experience

A Human Centered Approach for Government Agencies to Respond in Crisis

More than ever government agencies need a real-time capability to listen, understand, and act with…